1Introduction
Welcome to Picklesmash.net ("we", "us" or "our"), a service owned and operated by DDT FZCO. We are committed to protecting your privacy
and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose and protect your data
when you use our website, our country sub-domains and our subscription game service. It should be read together with our
Terms and Conditions.
2Information We Collect
We collect the following types of information in connection with the services we provide:
- Account and subscription information: your mobile number, your mobile operator, your country, your subscription status, plan, start and expiry dates, and any name or email address you choose to add to your profile.
- Billing information: confirmation from your operator or payment gateway that a subscription charge, renewal or cancellation has taken place. We never receive or store card details.
- Session and device data: your IP address, browser type, operating system, device model, language, the pages you visit and the time and duration of your visits.
- Gameplay data: the games you play, how long you play them, and games you add to your wishlist.
- Attribution data: how you found our website (for example the advertising campaign, ad or referral link you clicked) and your interactions with our ads and landing pages.
- Communications: messages you send us through the contact form or by email, including support requests.
3How We Use Your Information
We use the information we collect for the following purposes:
- Provide the service: to create and manage your account, verify your mobile number, activate and renew your subscription, and let you play games and track your progress.
- Billing and fraud prevention: to process subscription charges through your operator, detect and prevent fraudulent or unauthorised subscriptions, and comply with operator and regulatory requirements.
- Improve the service: to understand how our users interact with the website and games, fix problems, and improve and personalise the experience.
- Communication: to send service messages about your subscription (such as confirmations, renewal reminders and price-change notices), respond to your requests, and, where permitted by law, send updates and offers. You can opt out of marketing communications at any time.
- Security: to monitor and enhance the security of our website and services.
- Compliance: to comply with legal obligations and to establish, exercise or defend our legal rights.
4Cookies and Tracking Technologies
We use cookies and similar technologies (such as local storage and analytics tags) to keep you logged in, remember your language,
understand how you use our website, measure the performance of our advertising and, where applicable, show you relevant advertising.
We use Microsoft Clarity to analyse how visitors use the site. You can control or delete cookies through your browser settings; disabling
cookies may affect some features of the service.
5Data Sharing and Disclosure
We do not sell your personal information. We may share it with:
- Mobile operators and payment gateways: to verify your number, activate, bill, renew and cancel your subscription.
- Service providers: third-party vendors who perform services on our behalf, such as hosting, content delivery, analytics, anti-fraud checks and customer support, and who are bound to protect your data.
- Marketing partner: VISATECH S.R.L, which carries out marketing and subscriber-acquisition activities for Picklesmash on behalf of DDT FZCO, receives attribution data needed to measure campaigns.
- Business transfers: in the event of a merger, acquisition, or sale of all or part of our assets, your information may be transferred to the new owner.
- Legal obligations: when required by law, regulation or a valid legal process, or to respond to a request from a regulator or mobile operator.
- Protection of rights: to protect and defend our rights, property or safety, and that of our users or the public.
Because we operate in several countries, your data may be transferred to and processed in countries other than the one in which you live. Where we do this we take steps to ensure it remains protected in line with this policy.
6Data Security
We implement a variety of technical and organisational security measures, including encryption in transit, access controls and
monitoring, to protect your personal information. However, no method of transmission over the internet or of electronic storage is
completely secure, and we cannot guarantee absolute security.
7Data Retention
We retain your personal information for as long as necessary to fulfil the purposes described in this Privacy Policy, including for
as long as you have an active subscription and for a reasonable period afterwards to handle billing queries, complaints and refunds,
unless a longer retention period is required or permitted by law.
8Your Rights
Subject to applicable law, you have the following rights regarding your personal information:
- Access: request a copy of the personal information we hold about you.
- Correction: request correction of inaccurate or incomplete information. You can update your profile details yourself from your Profile page.
- Deletion: request deletion of your personal information, subject to certain legal restrictions.
- Objection and restriction: object to, or ask us to restrict, the processing of your personal information in certain circumstances, including for direct marketing.
- Data portability: request a copy of your personal information in a structured, commonly used and machine-readable format.
- Withdraw consent: where we rely on your consent, withdraw it at any time. Cancelling your subscription is explained on our Pricing page.
To exercise any of these rights, contact us using the details below. We may ask you to verify your identity, for example by confirming the mobile number registered to your account.
9Children's Privacy
Our subscription service is intended for adults, and anyone under 18 must have the permission of the bill payer, parent or guardian to
subscribe. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently
received personal information from a child under 13, we will delete it from our records. If you believe a child has provided us with
personal information, please contact us.
10Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new Privacy Policy on our
website and updating the "Last updated" date above. You are advised to review this Privacy Policy periodically for any changes.